Chat replies by script
Send your script and store rules — our team answers customer messages case by case, and passes anything outside the script back to you
- Every item checked by our team
- Per-unit price, known before we start
- Revisions within the agreed rounds
What this service covers
- Common questions answered — price, stock, shipping and order status
- Your wording and tone of voice
- Out-of-script questions and complaints passed on with a short summary
- Online stores flooded with messages during promotions
- Businesses that need replies outside office hours
- Teams with repetitive questions and an existing script
What you send us
- Customer messageRequired
- ChannelOptional
- Script to useOptional
We'll send you a template once the quote is confirmed
What you get back
- The reply sent for every case
- Each case's outcome: answered / passed on / no reply needed
- A summary of passed-on cases so you can follow up straight away
Sample work
Made-up data showing what goes in and what comes back
Customer: “Do you have size M in black? How long is delivery?”
Script #2: stock — check the stock file; #4: delivery 2–3 working days
| Reply | Outcome |
|---|---|
| Yes, size M in black is in stock. Delivery takes 2–3 working days after payment. | Answered |
How the work runs
Four steps from brief to ready-to-use files
- 1Send the work and quantitySend your reply script, escalation rules, chat channels and an estimate of the cases
- 2Get a quote and payA clear price before we start. Confirm, pay the deposit and send your files
- 3Our team works and checksOur team answers case by case from the script, logs each outcome, and QA spot-checks the replies
- 4Receive the work, revise by roundsGet ready-to-use files, review them and request revisions within the included rounds, then pay the balance
What we check
Every item has to meet these criteria before it reaches you
- Replies stick to the script — no information beyond it
- Polite, in the language and tone you set
- Anything outside the script is passed to you, not improvised
Pricing
Price per unit × quantity — known before we start, no hidden costs
| Package | Price per unit | Revisions | Estimated time |
|---|---|---|---|
| StandardCustomer messages answered following your script | ฿5.00 / case | 1 round(s) | 3 day(s) |
50% deposit before work starts, balance after acceptance
Estimate only — the final price is confirmed in your quote
Frequently asked questions
We don't have a script yet — what now?
Send your frequent questions and the answers you currently give — our team will shape them into a script for you to approve before we start.
How does the team access our chats?
We agree it with you up front — for example limited admin access or messages exported to a file. Everyone on the team has signed an NDA.
Can you reply around the clock?
Coverage hours depend on volume and what we agree — our team states them clearly in the quote.
Got this kind of work piling up?
Tell us the quantity and deadline — our team replies with a quote. Free, with no commitment